Terms of Service

1. Who we are

“OnlyOps”, “we” and “us” mean the provider of the Service, which operates from Beirut, Lebanon, and any company that takes over the Service under section 16. OnlyOps is software provided as a service to private generator operators in Lebanon. It helps an operator run the monthly billing cycle: recording meter readings and photos, calculating bills, issuing bills and receipts, and tracking collections. It is a tool for the operator’s own business. It is not a utility, not a generator operator and not a financial institution, and it does not supply electricity to anyone.

2. Accounts and access

OnlyOps is provided to operators through an in-person onboarding process, and there is no self-service signup. Each account belongs to one operator business, and access is given to individual users under roles (administrator, finance and field). You must give us accurate account and contact details and keep them current. You are responsible for keeping sign-in details confidential, for everything done under your account, and for making sure the people you give access to are authorized to act for your business. Tell us promptly if you believe an account has been compromised.

3. Early access

The Service is under active development and is offered in an early access period. Features may be added, changed or withdrawn. Where we reasonably can, we will tell you before we withdraw a feature your account relies on.

4. Fees, and what you may not do with them

You pay OnlyOps the fees set out in your onboarding agreement or otherwise agreed with you in writing (the “Fees”). During a trial or the early access period we may provide the Service without charge. Before a Fee first applies to your account, we will tell you the price in writing at least 30 days in advance. You may stop using the Service before that date, and if you keep using it after that date, you accept that price. Unless we agree otherwise in writing, Fees are due within 30 days of our invoice. Fees do not include taxes, and any tax the law requires on our Fees is added to them. We may change the Fees by giving you at least 30 days’ notice, and a change takes effect when the notice period ends. If Fees are overdue, we may suspend access after telling you and giving you at least 14 days to pay.

Our Fees are a cost of your business, and they may not be passed on to a subscriber in any form. The rules on private generator pricing forbid adding “fees or additional amounts under any pretext” to the tariff published by the Ministry of Energy and Water, and a software or billing charge falls within that prohibition. You may not add our Fees, or any part of them, to a subscriber’s bill, whether as a separate line, a rounding, an administrative charge or under any other name. The Service calculates each bill from the meter readings, the rate and the fixed tier charge you set, plus VAT at the rate you set for the month, and it offers no field for any other amount on a bill. Working around that limit is a breach of these Terms as well as of the law.

5. Payments and funds: OnlyOps does not hold your money

OnlyOps is software. It does not hold, receive, transfer or take custody of any payment a subscriber makes, or of any money an operator collects. When a subscriber pays a bill, the payment is made directly between the subscriber and the operator, in cash or through the operator’s own payment provider, and it does not pass through OnlyOps. OnlyOps records what has been billed and what has been collected so that an operator can keep an accurate ledger. It is not a party to those payments, and it is not a payment processor, a money transmitter or an escrow agent. Where the Service shows a payment link or number, the payment goes to the operator’s own account with that provider, never to OnlyOps. The only money OnlyOps receives is its own Fees, paid by the operator.

6. Your obligations as an operator

You remain responsible for complying with the law that governs your own business. In particular:

• The tariff. The prices you bill must follow the tariff published by the Ministry of Energy and Water for the month in question, and any requirements of the local authorities where you operate.
• Metering. A bill must be based on actual meter readings and show the previous and current readings. The Service bills only from recorded readings, and it never estimates a reading.
• VAT. You may include VAT on a subscriber’s bill only if you are formally registered with the VAT Directorate at the Ministry of Finance. If you are not, set the VAT rate to zero. The Service does not check whether you are registered.
• Your inputs. You are responsible for the rates, tier charges, exchange rates and readings you or your staff enter, and for checking each bill before you issue it.
• Bill links. A bill link opens that bill’s page for anyone who has the link. You decide who receives each link, and you are responsible for sending it only to the subscriber it concerns. Tell us promptly if a link reaches someone it should not.
• Your staff and your records. You are responsible for your staff and collectors, including the cash they handle, and for your own registration, licensing, tax filing and record keeping.

The Service is designed to make the first two easy to comply with and hard to breach. That design is not legal advice about your business, and it does not replace your own advice.

7. Acceptable use

You agree to use the Service only for lawful business purposes. You agree not to:

• use the Service to break any law or to infringe anyone’s rights
• enter data you are not authorized to collect, or data that is false or misleading
• enter health, genetic, biometric, criminal or state security data about anyone, which the Service is not designed to hold
• try to access another operator’s data, or any part of the Service you are not authorized to use
• probe, scan or test the security of the Service, or try to get around it
• interfere with, disrupt or overload the Service or its infrastructure
• copy, modify, reverse engineer or resell the Service, or make it available to anyone other than your own authorized users

8. Your data, and the role each of us has

You own the data you enter into the Service: your subscribers, readings, bills and payment records. You give us the limited rights needed to host and process that data to provide, secure and support the Service. We may also use it to produce aggregate information that identifies no operator or subscriber, and we use that information only to keep the Service reliable and to improve it.

For your own account and staff data, OnlyOps decides how it is processed. For subscriber data, you decide. You collect it, and you are responsible for having the right to hold it and to share it with us, including any consent the law requires, and for giving subscribers any notice the law requires. When OnlyOps processes subscriber data for you, it:

• acts only on your instructions, which are your use of the Service and anything we agree in writing
• keeps the data confidential, and limits access by its own staff to what is needed to run and support the Service
• uses only the providers named in the Privacy Policy, and names any new one there before it receives the data
• tells you without undue delay if it learns of a security breach affecting your data
• helps you, where it reasonably can, to answer a subscriber’s request about their data
• gives you an export of the data if you ask for one within 30 days after your access ends, and may then delete it, as section 14 describes

You agree that the data is stored with the providers and in the places the Privacy Policy names, which are outside Lebanon. Each operator’s data is kept separate from every other operator’s. Our Privacy Policy explains how we handle data in both roles.

9. Our intellectual property

The Service, including its software, design and documentation, belongs to OnlyOps and its licensors. While your account is active, we give you a limited, non-exclusive, non-transferable right to use the Service for your own business under these Terms. No other right is granted. If you send us suggestions, we may use them freely and without any obligation to you.

10. Service availability

We work to keep the Service available and accurate, but it is provided “as is” and “as available”. We may carry out maintenance, update features or change parts of the Service, and we may interrupt it where security requires. The Service relies on outside providers for hosting and storage, and their outages are outside our control. We do not promise that the Service will be uninterrupted or free of errors.

11. Disclaimer

To the maximum extent the law allows, OnlyOps gives no warranty other than those stated in these Terms, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

12. Limitation of liability

To the maximum extent the law allows:

• OnlyOps is not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, data or goodwill, arising from the Service or these Terms.
• OnlyOps’ total liability for all claims relating to the Service or these Terms is limited to the Fees you paid us in the 12 months before the event that gave rise to the claim.

Nothing in these Terms limits liability for fraud or gross fault, or for injury to a person, which the law does not allow to be limited by agreement. OnlyOps helps you calculate and record billing information, and you remain responsible for checking the amounts you charge your subscribers before you issue a bill.

13. Claims arising from your business

You will defend OnlyOps against, and compensate it for, any claim, fine, penalty or cost, including reasonable legal costs, brought by a subscriber, a public authority or anyone else that arises from your prices or bills, your collection practices, the data you enter, the conduct of your staff, or your breach of these Terms or of the law. This applies to the extent the law allows, and not to the extent the claim is caused by OnlyOps’ own breach of these Terms. We will tell you promptly about any such claim, and you may take part in answering it.

14. Suspension and termination

You may stop using the Service at any time. We may suspend your access at once if your use of the Service puts other operators, subscribers or the platform at risk, or where the law requires it. We may end your access if you materially breach these Terms and do not fix the breach within 14 days of our notice, or at once if the breach cannot be fixed. If Fees remain unpaid after the notice in section 4, we may suspend access until they are paid. We may also end your access for any other reason, or stop offering the Service altogether, by telling you at least 30 days in advance.

When access ends, your right to use the Service ends with it. For at least 30 days afterwards, you may ask us for an export of your data in a common format. After that we may delete it, except for records we must keep by law.

15. Events outside our control

We are not responsible for any delay or failure caused by events beyond our reasonable control, including power cuts, internet or telecom outages, failures of hosting, storage or payment providers, banking restrictions, civil unrest, war and government action.

16. Transfer

We may transfer these Terms and your account to a company formed to provide the Service, or to anyone who takes over our business, and you agree to that transfer now. From the date of the transfer, the new provider holds all our rights and obligations under these Terms, including those that arose before the transfer, and we are released from them. We will tell you when a transfer happens. You may not transfer these Terms without our written consent.

17. Changes to these Terms

We may update these Terms from time to time. When we make a material change, we will update the date above and tell operators by email or in the Service at least 30 days before the change takes effect, unless the law requires it to take effect sooner. If you do not accept a change, you may stop using the Service before it takes effect. If you keep using the Service after that, you accept the updated Terms. A change does not apply to a dispute that arose before it took effect.

18. Governing law and courts

These Terms are governed by the laws of Lebanon. The courts of Beirut, Lebanon have exclusive jurisdiction over any dispute relating to them or to the Service.

19. General

These Terms, together with any onboarding agreement you sign with us, are the whole agreement between us about the Service. If the two conflict, the signed agreement wins. If any part of these Terms is found unenforceable, the rest still applies. If we do not enforce a right straight away, we have not given it up. We may send notices to the email address on your account, and you may send them to us at the address in section 21. Sections 8, 9, 11, 12, 13, 14, 16, 18 and 19 continue after your access ends, and so does any Fee already owed.

20. Language

These Terms are written in English. If we publish a translation, the English text governs wherever the two differ.

21. Contact

Questions about these Terms? Contact us at founder@onlyops.io. OnlyOps operates from Beirut, Lebanon.